Returns & Exchanges

At Pocket Audio, we want you to be completely satisfied with your sound experience, which is why we offer a 30-day return window for all premium electronics. If your gear isn't the perfect fit, we provide a streamlined process for returns and exchanges to get you back to your music.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, we will process your refund or ship your exchange within 3 to 5 business days.